TERMS OF SERVICES

All sales are final.  We do not do any refunds or exchanges. 

Custom Orders

 All custom orders are final sales.  To place an order we require full payments at the time of order.

We have a minimum wait time of 4-6 weeks on custom orders.  When you place your order we will give you an estimated time of completion. 

We handle all custom orders through our facebook page.  To place an order you must message us on there.  Our page is Rush Creek Silver and Tack.

Damaged Products

If there is a flaw in your product due to construction we will repair it free of charge.  If the product is unable to be repaired then we will replace it free of charge.  We should be notified within 72 hours if there is something wrong with the construction of your product.  

If you damaged your product and want it repair we will quote you a price for repair if it is able to be repaired.

Please send pictures or videos of damage to our Facebook page or email rushcreeksilver@gmail.com

No Warranties or Guarantees are expressed or implied in the sale of our products.  

Hair on Hide Product

Any product that has hair on hide is not guaranteed.  All hair on hide will eventually bald or thin.  Any place there is constant friction on a product will cause hair to bald faster.  

Zippers are a functional assets to a product and must be treated with care.  You should prevent over stuffing.  Items with zippers should be carried with the zipper closed to prolong the life of the zipper.  If you purchased any item with longer hair you should be cautious to not zip hair in zipper.  We do not guarantee or warranty any zipper on any product. 

Giveaway/Promotional Items

On occasion we do free contests and give away a product.  All these products come as is.  You cannot change these products in any way.   

Materials

We do our best to utilize the highest of quality materials when possible.  On some products inspired material is used. Please message us and ask if there is any questions.

Shipping

All it stock items will mail within 5 business days of payment.  We encourage you to utilize ship insurance on orders to help protect items if they are lost or stolen.  Once an item ships we are not liable for item.  

How To Contact Us

1.  Message us on facebook at Rush Creek Silver and Tack

2. email us: rushcreeksilver@gmail.com